virgin media (and probably sky etc) are the same.
They've been offering good introductory rates for customers for a while now meaning they could get reasonable BB, TV and phone for £30 a month. I was paying £80 a month with them and tried to see what I could get off by suggesting I might go to sky (which works for a lot of people). The best they could offer me was to downgrade my services and hence pay less!
My BB and TV was out for a day when I was supposed to be working from home. I lost pretty much a days pay. They offered my £30.
I have now left VM and really joined Sky (on an OK deal) and BT. Hence I've joined the u-switch culture - doh. At least I had the satisfaction of telling them to screw their £1000 a year contract

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